Returns & Refunds

Return and Refund Policy

At Iron Faith Artworks, we are dedicated to providing you with the highest quality products. We want you to be completely satisfied with your purchase. If you are not, we encourage you to review our Cancellation, Return, Refund, and Replacement Policy below.

The terms outlined here apply to any products purchased from us.

Cancellation Policy

You can cancel or modify your order (for personalized products) up until 11:00 PM (PDT, -7 GMT) on the same day the order is placed. After this time, cancellations or modifications cannot be processed.

To request a cancellation or modification, please contact us at ironfaithartworks@gmail.com, and our customer support team will be happy to assist you.

Return Policy

We understand that returning a product can be both time-consuming and inconvenient, which is why we strive to simplify the process. If there’s an issue with your order, we’ll either refund your purchase or send you a replacement, following our Refund and Replacement Policy below.

Refund and Replacement Policy

Your satisfaction is our top priority at Iron Faith Artworks. If your order arrives with a defect, damage, incorrect item, or printing issue, you are eligible for a full refund or a free replacement. To submit a claim, please contact us within 20 days of receiving your order at ironfaithartworks@gmail.com and include the following details:

  • Order number, order email, or transaction/invoice ID
  • Photo or video of the faulty product
  • Delivery address
  • Phone number

Once your claim is approved, we will issue a full refund or ship a replacement at no extra charge.

Refund Details

Refunds will be processed using the original payment method. Depending on your payment provider, the time frame for receiving your refund is as follows:

  • PayPal: Refunds are typically processed within 1 business day.
  • Debit/Credit Card: Refunds usually appear as a credit within 5-10 business days, depending on your bank’s processing time.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times can vary.
  3. Reach out to your bank, as there may be a delay in posting the refund.

If you’ve completed these steps and still have not received your refund, please contact us at ironfaithartworks@gmail.com, and we’ll assist you further.

We are committed to making your experience with Iron Faith Artworks as smooth and satisfying as possible.